Kanean connects the person who sees the problem to the people who can fix it. Report it with a photo and exact location, follow the progress and confirm when it is done.
Three steps, designed to happen on the sidewalk, one handed and in seconds.
Urban problems with exact location. Take the photo, the app captures the coordinates and you pick the category.
The status and progress of your request. Every change goes into a history nobody can erase.
Help build a better city. Confirm the problem is real, support it and comment. Numbers give the report weight.
Publishing is the easy part. The hard part is finding out what became of it — and that is where nearly every complaint platform stops. On Kanean, a post becomes an open process, with a date on every step.
Reported, under review, authority notified, in progress, resolved. Every step carries the date it happened, and whatever has not happened yet stays visible — the gap ahead is the pressure.
The agency writes public notes on every change, and they appear pinned to the step they belong to. Whoever reported it reads the explanation where it makes sense.
To mark something as resolved, the agency in charge has to write what was done and attach a photo of the site. Without that, "resolved" would be just a word.
When the agency calls it resolved, whoever reported it and whoever confirmed being there decide: was it really fixed? If it was not, the occurrence goes back into the queue with the objection on the record.
The maintenance crew will inspect the site this week.
Pole replaced and wiring insulated by the crew.
A photo on its own is one person's word. Thirty people saying it is there makes it a fact — and that is what changes the priority for whoever has to fix it.
Whoever walks past the spot confirms what has already been reported, instead of opening another post about the same thing. One occurrence, many confirmations.
Reacting says more than liking: fifteen people flagging DANGER is different news from fifteen supports, and it helps separate the urgent from the important.
Public comments for the discussion and direct messages for what does not belong in the square — going to city hall together, splitting the cost of a repair.
From the pothole on the corner to the dark street light. Each category reaches whoever is responsible for fixing it.
Amber means hazard · grey, infrastructure · green, resolved.
Your organisation gets its own panel with the occurrences inside your coverage area, defined by city and by category. Nothing from another jurisdiction shows up there.
Every step stays in the history with author, date and note. The citizen follows it from the phone.
Kanean starts on the phone, because the phone is what is in the hand of whoever walks past the problem. Reporting takes less than a minute.
Free, on iPhone and Android.
The Kanean app is in development. If you represent a city hall or a utility company, the panel is already available.
Open the panel